Policies
Satisfaction Guarantee
If you are not completely satisfied with any product offered by DeutschConnector.com you may return it to us within 30 days from the date of purchase and we will refund the purchase price. No returns on Special Order items. No returns on items identified as not returnable. See Return Policy below.
Returns
Contact DeutschConnector.com within 30 days of purchase for all returns for refund. Return Authorization Form is required for all returns for refund. All returns for refund must be shipped to DeutschConnector.com, freight prepaid with a copy of the original invoice and return authorization form. All items must be returned in the same condition as received, including original packaging and paperwork. No refunds on items that have been damaged or modified. No returns or refunds for any Tools including all tooling for Crimp and Removal. Returns for refund may be subject to 10% restocking charge. Any refund due will be issued after the returned items have been received.
Shipping
We offer $5.00 Standard Flat Rate shipping on all orders with purchase up to $25.00 and Free Standard Shipping, to the continental United States, with purchase of $25 or more.
All orders, for in-stock items, ship within 24 hours. Tracking information will be sent to the email address that appears on the Order Form, when the order is shipped. You may include multiple email addresses. Notification will be sent to the email address that appears on the Order Form regarding backordered or out of stock items. Available shipping methods include USPS, UPS, FedEx and DHL. Not all shipping methods and/or options are available to all destinations.
Terms of Sale
We accept Visa, Mastercard, Discover, American Express, Diners Club and JCB. A Paid Invoice will be sent to the email address that appears on the Order Form. You may include multiple email addresses. All prices are listed in US Dollars, unless otherwise indicated. All applicable state, local, federal and international taxes and fees apply and will be clearly displayed during checkout. ALL ORDERS MUST BE PLACED ONLINE for security purposes. Orders are not binding until payment has been accepted and verified. Orders may be cancelled anytime prior to shipment. Shipping and handling charges apply to all orders, unless otherwise specified. Shipping charges on returns are not refundable and customer bears the cost of return shipping. Shipping charges are refundable if we ship the wrong item. Shipping charges are refundable if the item arrives damaged. All delivery dates are estimates and are not guaranteed. If you are not satisfied with your order for any reason, you may return it, within 30 days of purchase, for a full refund with an exception for any tools. No returns or refunds for any Tools including all tooling for Crimp and Removal. Please see our Return Policy above.
Privacy
Any information collected on this website is used ONLY as needed to process your purchase or for internal statistic tracking purposes and is never shared with other entities outside DeutschConnector.com or our payment/data processing vendors, unless required by law enforcement. Your name, title, company name, billing address, shipping address, billing phone number, shipping phone number, fax number, UPS account number, Tax ID, email address, credit card information or any other information are NOT collected unless you explicitly provide it. Your IP Address is collected for the purpose of fraud prevention. You may request, at any time, that all such collected information be purged from our system and the systems of our payment/data processing vendors by contacting us directly. DeutschConnector.com does not send bulk email messages, or 'Spam'. We only communicate with our current clients, current vendors, current business partners, insurance carriers or other parties that have an interest in becoming clients or vendors. We will, on occasion, send all of our clients a group email when special offers, price changes or important issues arise. You will not be automatically enrolled to receive these mailings. You will have the opportunity to opt-in to receive these mailings, during the checkout process. If you believe you have received bulk email from us, or have received a suspicious email that appears to be fraudulent, please contact us, immediately, so we can investigate the matter. All email messages received from our clients and business partners are kept completely confidential and are never shared with parties outside of DeutschConnector.com without your express permission, unless required by law enforcement.
Online Security
Our PCI (Payment Card Industry) Compliant online checkout system is secure and encrypted for safe and secure transactions. Your online browsing is secure and encrypted.
Disclaimer
While we strive to provide comprehensive guides and information based on the specifications and recommendations from TE Connectivity, there may be instances of conflicting or outdated information. Our guides are intended to assist you in selecting the appropriate product or tool for your needs. However, we cannot guarantee the accuracy of the manufacturer's information and recommend verifying details directly with the manufacturer before making a purchase. Your understanding and discretion are appreciated.
If you have any questions regarding our policies please call us toll free at 888.217.7606 or email us at info@deutschconnector.com.
